01Admission and enrollment
Enrollment is separate from license eligibility. The school verifies the student's legal name, contact information, selected course, disclosures, payment terms, and acknowledgment before activating credit-bearing access. Students are directed to current PLA eligibility information and remain responsible for satisfying licensing requirements.
02Identity and account security
Each student receives an individual account and may not share access. Identity controls will be finalized after the Commission answers the delivery-model request. The working control set includes verified email, legal-name match, authentication at enrollment and assessment, session records, anomaly review, and documented administrator resolution.
03Attendance and instructional time
Credit is based only on verified instructional activity. Breaks, optional study, technical support, idle time, repeated navigation, and unverified open-browser time do not count. Final rules for asynchronous time, interaction, make-up work, and attendance depend on written Commission direction.
04Satisfactory progress
Students must complete required lessons, activities, knowledge checks, and examinations in sequence. The platform records progress and identifies weak areas. A student who does not meet a required benchmark receives remediation before the next controlled attempt.
05Grading and examinations
Knowledge checks support learning; the official school-final designation, passing score, supervision, retake interval, attempt limit, and alternate-form rules remain conditional until the Commission responds. Scores may never be altered without a dated administrative record explaining the authority and reason.
06Academic integrity and conduct
Impersonation, shared accounts, unauthorized assistance, copying, recording secure questions, circumvention of time or identity controls, harassment, or falsification of records may suspend credit and trigger an investigation. Students receive notice and a documented review opportunity.
07Accessibility and accommodations
Students may request reasonable access support through a confidential process. Accommodations change access when appropriate but do not waive essential course, identity, time, competency, or regulator requirements. External licensing-exam accommodations are handled through the applicable examination process.
08Technology and interruptions
The school publishes supported-device and connection requirements. Verified completed work is preserved when practical. Technical failures are logged; credit, resumption, or a new attempt is granted only under the written interruption policy and without exposing secure assessment content.
09Complaints and appeals
Students first submit a written complaint to the school. The school acknowledges receipt, investigates, preserves evidence, issues a written decision, and records any corrective action. Students are never prevented from contacting the Indiana Professional Licensing Agency or another lawful authority.
10Records, privacy, and changes
The school limits access to student records, documents corrections, preserves required education and financial records for the period confirmed by current authority, and maintains curriculum version control. Material changes are not silently applied to an enrolled student's completion record.